Privacy Policy
Last updated: September 4, 2026
1. Who we are
Lumvida is a product line of Safe Home Security (“Safe Home Security,” “Lumvida,” “we,” “us,” or “our”), based in Pleasant Grove, Utah, USA. This Privacy Policy explains how we collect, use, and share information when you visit this website (the “Site”) or submit a consultation request. This Site and its services are intended for users in the United States.
2. Information we collect
Information you provide. When you submit the consultation form, we collect the information you enter: your full name, email address, phone number, city or neighbourhood, and any additional notes you choose to share. We do not create user accounts and we do not collect payment information on this Site.
Information collected automatically. When you use the Site, we and our analytics and advertising providers automatically collect certain technical information through cookies and similar technologies, including your IP address, device and browser type, operating system, referring pages, pages viewed, links clicked, approximate location, and how you interact with the Site.
3. How we use your information
We use the information we collect to: respond to and follow up on your consultation request; contact you by phone, email, or SMS about your inquiry; understand how visitors use the Site and improve it; measure, target, and optimize our advertising and track conversions; and maintain the security of, and comply with our legal obligations relating to, the Site.
4. Third parties and how information is shared
We do not sell your personal information. We share information with the service providers below, and as needed to comply with law, enforce our terms, or in connection with a business transfer.
- Web3Forms — a third-party form processor that transmits your consultation form submission to our email inbox. See Web3Forms’ Privacy Policy.
- Google Analytics — provides website usage analytics (which pages are visited, how the Site is used). It sets cookies and collects the technical data described above. See Google’s Privacy Policy and the Google Analytics Opt-out Browser Add-on.
- Meta Pixel — provides advertising and conversion tracking so we can measure and optimize ads on Meta platforms (Facebook, Instagram). It sets cookies and collects the technical data described above. See Meta’s Privacy Policy.
5. Cookies and tracking technologies
We use cookies and similar technologies for analytics (Google Analytics) and advertising (Meta Pixel). These providers set cookies that help recognize your browser and measure usage and ad performance. On your first visit, our cookie banner lets you Accept or Decline these analytics and advertising cookies — Google Analytics and Meta Pixel are only loaded after you accept, and are not loaded if you decline. You can change your choice at any time via the Cookie settings link in the menu, and you can also control cookies through your browser settings.
6. Data retention
We retain the information you submit for as long as necessary to fulfill the purposes described in this Policy, including responding to your request and maintaining our business records, and as required to comply with our legal obligations. Automatically-collected analytics and advertising data is retained according to the retention settings and policies of the respective providers.
7. Data security
We use reasonable administrative and technical measures designed to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Where your information is processed
We are based in the United States and process and store information in the United States. This Site is intended for users located in the United States.
9. Children’s privacy
This Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us at the email below and we will delete it.
10. Your choices
You can opt out of marketing communications at any time (for example, by replying STOP to a text message, using an unsubscribe link, or contacting us). You can manage analytics and advertising cookies through our cookie banner and your browser settings. To request access to, correction of, or deletion of your information, contact us at lumvida@safehomedirect.com.
11. Your privacy rights (U.S. residents)
Depending on your state of residence (for example, under the California Consumer Privacy Act), you may have the right to: know and access the personal information we hold about you; request that we delete or correct it; opt out of the “sale” or “sharing” of personal information (note that we do not sell your personal information); and not be discriminated against for exercising these rights. To exercise any of these rights, email us at lumvida@safehomedirect.com. We may need to verify your identity before fulfilling your request.
12. Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the date shown above. Your continued use of the Site after changes take effect constitutes acceptance of the updated Policy.
13. Contact us
Safe Home Security (Lumvida) — Pleasant Grove, Utah, USA.
Privacy questions and data requests: lumvida@safehomedirect.com
Terms & Conditions
Last updated: September 4, 2026
1. Acceptance of these Terms
These Terms & Conditions (“Terms”) govern your use of this website (the “Site”), operated by Safe Home Security for its Lumvida product line. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
2. The service
The Site is a marketing website that provides information about Lumvida products and lets you submit a request for a consultation. The Site is not an offer, contract, or guarantee of monitoring or security services. Any professionally-installed or monitored security services are provided under separate agreements with their own terms, pricing, and conditions.
3. Eligibility
The Site is intended for users located in the United States who are at least 18 years old. By using the Site, you represent that you meet these requirements.
4. Consultation requests
Submitting the consultation form is a request to be contacted about Lumvida products and services. It is not a binding agreement, purchase, or guarantee that services will be provided. We may contact you by phone, email, or SMS in response to your request, subject to our Privacy Policy.
5. Intellectual property
All content on the Site — including text, graphics, logos, images, video, and design — is owned by or licensed to Safe Home Security and is protected by intellectual-property laws. “Lumvida” and “Safe Home Security,” and related logos, are marks of Safe Home Security. You may not copy, reproduce, distribute, or create derivative works from Site content without our prior written permission.
6. Acceptable use
You agree not to misuse the Site, including by: using it for any unlawful or harmful purpose; attempting to gain unauthorized access to the Site or its systems; interfering with its operation or security; or scraping, harvesting, or collecting data from the Site by automated means without permission.
7. Third-party links
The Site may link to third-party websites or services (for example, our analytics and advertising providers’ policies). We do not control and are not responsible for the content, policies, or practices of any third-party sites.
8. Disclaimers
The Site and its content are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure.
9. Limitation of liability
To the fullest extent permitted by law, Safe Home Security and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, use, or goodwill, arising out of or related to your use of the Site.
10. Indemnification
You agree to indemnify and hold harmless Safe Home Security and its affiliates from any claims, liabilities, damages, and expenses arising out of your use of the Site or your violation of these Terms.
11. Governing law
These Terms are governed by the laws of the State of Utah, USA, without regard to its conflict-of-laws rules. Any dispute relating to the Site or these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Utah.
12. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the date shown above. Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms.
13. Contact us
Safe Home Security (Lumvida) — Pleasant Grove, Utah, USA.
Questions: lumvida@safehomedirect.com